FAQ

FREQUENTLY ASKED QUESTIONS

PAYMENTS 

Q: How can I pay for my order?

A: We offer two ways of payment: PayPal and debit card payments. Simply choose your preferred option at checkout.

 

SHIPPING

Q: How long will it take to dispatch my order?

A: We dispatch all orders within 1 working day

Q: What is the cost of shipping in the UK?

A: We ship any order for free via 2nd class post which takes 2-3 working days. We offer 1st class post upgrade for additional flat rate of £2.

Q: What is the cost of shipping abroad?

A: We offer European shipping for a flat rate of £5. Your order will be sent via trackable service allowing you to check the status of your order.

 

RETURNS

Q: I am not fully satisfied with my order. What should I do?

A: Let us know of any issues and we will work with you to resolve it. You can contact us via:

  • contact us form on our webiste

  • drop us an email on info@craftywizard.co.uk

  • send us a message on our Facebook page

 

PROMOTIONS

Q: Do you have promotions or special offers?

A: You bet we do! Sign up to our newsletter to be the first to hear about them and never miss out on new additions and promotions

Q: I can't find a colour / style of a product on your website or the item I want is not in stock. What should I do?

A: Drop us a message! We will be able to advise when the items will be back in stock or suggest an alternative product that suits your needs.

Our brands